About us
At e-keen, our mission is simple: to bring the world’s best products to your doorstep with efficiency, affordability, and reliability. Whether you’re looking for the latest in fashion, electronics, or even seeking to establish a new factory with high-end equipment, we’ve got you covered. Our vision is to revolutionize e-commerce in East Africa, creating seamless shopping experiences that meet the needs of modern consumers.
Our core values—Integrity, Customer-Centricity, and Innovation—drive everything we do. We prioritize transparency, ensuring that each step, from order placement to delivery, is clear and efficient. With e-keen, you can expect exceptional service tailored to your needs, including personalized consultations for entrepreneurs seeking to launch factories or secure partnerships with top brands.
The Philosophy of e-Keen Store
our philosophy centers around delivering quality and convenience with every order. We’re more than just a marketplace—we’re a partner in bringing global goods to your doorstep, providing a reliable, seamless shopping experience tailored to modern consumers and businesses alike.
What payment methods do you accept?
We currently accept manual payments via bank transfer. Once you place your order, you will receive an invoice with payment details. After you make the transfer, please send us a confirmation Through WhatsApp or Email, and we will process your order once payment is confirmed.
How long does shipping take?
Shipping times may vary depending on the destination and product availability. We strive to ensure timely delivery of your order. Once your order has been shipped, you will receive a tracking number, allowing you to conveniently monitor its progress.
Do you offer returns or exchanges?
We prioritize the quality of our products and thoroughly verify each item before shipping. As such, we are unable to accept returns once a product has been shipped. However, if you wish to return an item before it is dispatched, please contact our customer service team to initiate the return process. We appreciate your understanding and are committed to ensuring your satisfaction with your purchase.
Can I track my order?
Absolutely! Once your order is shipped, we will send you an email with a tracking number and a link to track your package in real-time. You can also find tracking information in your account on our website.
How can I book a consultation for business services?
To book a consultation for our business services, please visit the “Consultation Services” section on our website. There, you can select a suitable date and time for your appointment. After booking, our team will reach out to confirm the details and discuss how we can best assist you in achieving your business goals.
What types of products do you offer?
At e-keen Store, we offer a diverse range of products, including clothing, shoes and bags, cosmetics, furnitures. ,electronics, spare parts, supermarket items, food, pharmacy products, and machines. We are dedicated to providing quality items tailored to meet the needs of our customers.